The Wainhouse Company Guarantee

This guarantee is valid for the original purchaser only, so please keep your proof of purchase safe — your receipt acts as verification of your 5-year coverage.

If your item was given as a gift, the same rule applies: we’ll need proof of the original purchase to process any claims.

Our 5-year guarantee covers the core structural components of your furniture — whether it’s a dining table, kitchen island or bench.

This includes:

• Frames
• Joints
• Hinges
• Handles

Please note: this guarantee is valid only for domestic use within the country of purchase. It does not apply to furniture used in commercial or rental environments, such as offices, hotels, holiday lets or platforms like Airbnb.

We reserve the right to make updates to this policy at any time.

The guarantee does not cover the following:

• Any furniture modified or repaired by someone outside our company
• Accidental, weather or water damage
• Damage due to improper cleaning or neglect
• Wear and tear including dents, scratches, fading, and cracking of wood
• Paint or natural colour changes over time
• Items purchased as ex-display from our showroom
• Second-hand or resold pieces
• Sunlight-related fading
• Pet-related or excessive wear and tear
• Glass components (we advise against placing glass in direct sunlight)
• Rust (please follow our care instructions to avoid this)
• Any damage to your home caused during instillation or use
• Use of furniture outside the original country of purchase or in non-domestic settings
• Garden furniture

If something goes wrong and you need to make a claim, our customer support team is here to help.

You can reach us on 01935 321 277 or via email at info@thewainhouseco.com.

We’re available Monday to Friday, 9am–4pm (UK time).

If your item qualifies under the guarantee, we’ll aim to repair it wherever possible. All repair work is handled by our in-house technicians.

If an exact match of the original materials is unavailable, we’ll select a suitable alternative that closely resembles it.

We’ll also cover all costs for collection, repair and return.

If repair isn’t an option, we’ll replace the piece with the same or a comparable item of equal value and style. In some cases, this may be an Outlet stock item of similar age and condition.

Please note: third-party labour costs are not included under this guarantee and will be the customer’s responsibility.

If your furniture is repaired, the original guarantee remains valid and will still expire 5 years from the original purchase date.

Due to the natural evolution of materials like timber, paint and fabric, some variation in colour or finish between original and replacement pieces is normal over time.

Don't hesitate to contact us